The Kogi State Specialist Hospital (KSSH) in Lokoja has assured patients, their families and the public of its commitment to quality, patient-centred healthcare, saying it has strengthened its complaints-handling mechanism to address concerns raised by those who use its services.
In a statement signed by its Information Officer, Umar Samuel Onotu, the hospital thanked the public for the trust placed in it, noting that choosing a healthcare facility during illness or emergencies carries high expectations.
Hospital management said its responsibility extends beyond medical treatment to ensuring that every patient is received with dignity and attended to professionally. It said it remains committed to the ethics of the medical profession and to standards that prioritise patients’ welfare and safety.
The hospital said it has the professional manpower and facilities needed to manage a wide range of medical conditions within its scope of services, adding that efforts to improve service delivery and patients’ experiences are continuing.
Management also acknowledged the Kogi State Government’s investment in the health sector under Governor Ahmed Usman Ododo. It said the administration’s provision of resources and an enabling environment for health workers is critical to improving access to efficient and affordable medical care across the state.
The hospital acknowledged that patients and their relatives may sometimes face challenges or have concerns when seeking care. It urged the public to report such experiences through appropriate channels rather than allow isolated incidents to discourage them from seeking necessary medical attention.
To that end, the hospital said it has strengthened its Service Compact with All Nigerians (SERVICOM) mechanism so that complaints are promptly received and addressed and used as feedback to improve services. Patients, relatives and visitors with complaints, observations, suggestions or commendations can visit the SERVICOM Office at the hospital’s Administrative Block or contact the Public Relations Officer on 08036346020.
Management warned that it would not tolerate negligence, misconduct, indifference to patients’ needs or any action that could undermine the quality of care expected of a specialist institution. It said all staff are expected to carry out their duties with diligence, compassion, professionalism and accountability.
“Every patient matters,” the hospital said, noting that behind each visit is an individual and a family who deserve attention and compassionate care.
The hospital appealed to the public to keep their confidence in the institution and to engage constructively with management. It reiterated its support for the state government’s vision of providing accessible, efficient and affordable healthcare for all residents, and said protecting public confidence remains a responsibility it is committed to upholding.
